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Terms & Conditions

Custom Trek Nepal terms & conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Custom Trek Nepal . Unless otherwise stated, purchases made through Custom Trek Nepal are subject to these terms & conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.

No variation to these terms & conditions shall be of any effect unless made in writing by and with the authority of Custom Trek Nepal .

Booking & payment
Reserve your trek by making a preliminary booking on this web site. A preliminary booking is not a final booking and does not require any pre-payment or financial commitment.

You will receive final confirmation of your booking via email after we receive a copy of your international flight ticket by email or fax. Please remember to write your booking-ID on the international flight confirmation. You will find your booking-ID on the preliminary summary booking which you will receive by email after submitting your online booking at

International flight confirmation:

By email: click here
Phone: +977-1-2172767
Mobile: 977 98 511 06243

Payment Options
- Pay upon arrival in Nepal with cash (USD, AUD or Euros)
- Pay prior to arrival by wire transfer or credit card (PayPal)
- 25% of Payment should be made before.

ATMs are available in Kathmandu to obtain local currency. Currency exchanges will also accept credit cards for cash advances in western and local currency. Pricing Policy

Unless otherwise indicated, all prices are for double occupancy (triple is also available)
Single supplement price applies to any person who books and pays for a trek as one person, which will include provision of single person accommodation in all locations.
Multiple person (2 or more) pricing applies to anyone who books and pays for a trek for two or more persons whether they are trekking by themselves or with another Custom Trek Nepal group.

1. Custom Trek Nepal aims for the fulfilment of your every desire. In this connection, we perform our duties honestly and seriously to make your experience smooth and pleasant. However, Custom Trek Nepal will not take any responsibility regarding changes and alternations in the itinerary due to unavoidable circumstances such as land-slides, road blockage, flood, snow, political unrest, cancellation of flight, delay arrival, sickness or accidents. Any extra cost incurred thereof shall be borne by the clients on the spot. All clients are advised to take out their own insurance to adequately cover against medical and personal accident risk.

2. Custom Trek Nepal , while undertaking tours, transportation, hotel accommodation and other services only acts as an agent on the clear understanding that it shall not be, in any way, responsible or liable for any accident, damages, loss, delay, international flight cancellation/delays, or inconvenience caused in connection with the travel facilities arranged by the company, its employees or agents. All bookings are accepted and executed with utmost care, yet no responsibility is undertaken for any change or deviation on account of factors beyond our control. Custom Trek Nepal reserves the right to modify any arrangements required by and made on behalf of the clients and to cancel the same without prior notice.

Assumption of risk
The traveler/trekker understands that during the course of the trip, certain risks and dangers may occur, including, but not limited to, the hazards of traveling in mountainous terrain, accident or illness in remote places without medical facilities, and the forces of nature. The traveler/trekker agrees to assume all risks associated with the journey, and agrees that no liability will be attached to the company or its outfitters, employees or agents, or to any member of the tour group in respect to death, personal injury, illness or delay of traveler/trekker, or for any loss or damage to the property of the traveler/trekker during the course of the trip, howsoever caused.

It is a condition while booking treks and tours with Custom Trek Nepal that travelers/trekkers must be protected by insurance themselves that covers cancellation, accidents, health, emergency evacuation, and loss of items, theft of or damage to baggage and personal effects.

All costs for emergency evacuation must be paid in cash in Nepal unless an insurance company has agreed to pay the costs on your behalf. It is important that any insurance policy issued to cover emergency evacuation for trek/tour does not exclude alpinism or mountaineering.

Custom Trek Nepal can facilitate optional emergency helicopter rescue insurance.
(If selected on the booking form)
Health, fitness and safety
We strongly recommend a visit to your doctor and dentist before your holiday. Your doctor will advise current inoculation requirements. If a doctor has recommended against travel or indicated travel may be inconvenient then inform us of the details. On all trekking and exploratory trips our staff have been trained to strict hygiene standards. We carry extensive medical kits and, if the need should ever arise, we are able to evacuate seriously ill group members by helicopter. We run regular first aid courses for all trekking guides.

Delays and itinerary changes
The traveler/trekker specifically agrees that Custom Trek Nepal shall not be held responsible for any delays or changes in itineraries caused by an act, omission or other circumstances on the part of domestic airlines or helicopter companies in Nepal; the trekkers/travelers understand that such situations may occur, and that we will not be able to inform them of each possible problem.

The itinerary, highlights and excursions as set out in the itinerary,s will be adhered to as far as possible, but these are to be used as a guide only. The company or trek staff may make omissions or alterations to the itinerary, highlights, and excursions as they deem it to be necessary. Some highlights or excursions may be inaccessible for any number of reasons.

Internal transport within Nepal.
This is as indicated by the itinerary and includes domestic flights where necessary. Note that bad weather in mountainous regions can cause flight delays. If you are delayed by bad weather prior to trek departure we will meet your accommodation costs. If the delay is extended by two days it may be necessary for us to re-route the trek, perhaps to an area more accessible by road. If you are delayed by bad weather at the end of the trek we will meet your accommodation and food costs for the basic tour dates. Unfortunately we cannot accept responsibility for charges incurred as a result of missed international flight connections. However we will help you to organise your ongoing arrangements. In this situation we would recommend that you make a claim against your insurance policy.

Custom Trek Nepal reserves the right to refuse to continue to carry any client causing inconvenience or annoyance to other travelers/trekkers, or creating difficulties that would hamper the smooth running of a trip.

We shall not be liable for any loss or damage to baggage or personal possessions, or any consequential losses incurred as a result. If a traveler/trekker is injured or becomes ill, all evacuation and hospital expenses, doctors' fees and repatriation costs are the traveler/trekker's responsibility, and Custom Trek Nepal shall not be liable for any refund of the cost of the treks or tours.

It is the traveler/trekker's responsibility to have valid passports and all visas and equipment that may be required on the selected tour. We do not accept responsibility for failure to obtain these visas for any reason, and we do not accept responsibility for any passports or documents left with us for this purpose.

General conditions
We use Kerosene-burning brass stoves or Gas and we adhere to strict environmental policies as well as cultural codes on all of our trips.

Prices are based on known costs at the present year.

Price changes
The prices quoted by Custom Trek Nepal are based on airfares, exchange rates and costs in effect on the date shown. We reserve the right to alter our prices if these rates change substantially. We may also apply surcharges in the event of significant changes in airfare, government regulations and taxes. Custom Trek Nepal cannot make refunds to travelers/trekkers who are adversely affected by changes in exchange rates.

Passports & Visas
A passport valid for all countries to be visited must be carried.

Accident or loss
We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees' negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the vehicles, accommodation, and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

Extra cost
Extra cost due to unforeseen expenses that may arise due to factors beyond our control like landslides, political unrest, personal illness are not our responsibility.

Helicopter rescue

A helicopter will be chartered from Kathmandu to rescue the client(s) who is in Nepal and if she/he is sick due to altitude, accident the client must pay the cost of the rescue operation which includes: Helicopter charter, medical treatment expenses, extra porter, etc. She/He can claim the amount with her/his insurance company.

Breaking of tours & trekking
Any tour or trekking can be broken at the wish of our client(s) or in the case of sickness, accident, landslides, and other factors beyond our control. No refund will be made and clients should bear his/her expenses for the remaining days.

What the cost includes and excludes
This is specifically stated on each itinerary.
Mountain flight delays in Nepal

Bad weather in the mountains can cause flight delays. This mainly applies to Jumla (Simikot), Juphal, Jomsom, Lukla, Tumlingtar and Taplejung in Nepal. Some treks have built-in waiting costs. These are the ones which rely upon the use of rural airstrips where delays are not uncommon due to inclement weather. If you are delayed beyond the printed itinerary including a set number of waiting days, Custom Trek Nepal will only meet your accommodation and food costs on a normal trek basis. Helicopter charter flights to Kathmandu are available at your own expense.

Custom Trek Nepal accepts no responsibility for charges incurred as a result of your missing your international flight connection. However, we will help organize your arrangements and airlines are normally supportive of forced changes to your international flight.

We may, at our discretion, require any person to withdraw from any tour if we deem his acts or conduct offensive or a nuisance to other clients, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. No employee or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors.

Please contact us for any question or further information.