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Client Testimonials

Namaste
We are both very pleased to hear that you are ok and offer you our sympathies for your family and friends. We heard about the tragedy of the earthquake that has hit Nepal. We have been fund raising at our school to help with the relief effort and hope that you can return to a degree of normality soon.

We thank you very much for your efforts during our trip and have thought of the following for you:

Positives:
1. We liked the warm welcome and the fact that you came to meet us in person at the airport
2. The jungle safari staff were extremely welcoming and took care of all of our needs during our stay there. The elephant ride where we got to see the rhinos was a particular highlight.
3. The fact that there was always someone there to meet us in each of the destinations made travelling easy.
4. The rafting crew were friendly and helpful in preparing us for, during and after the rafting.
5. You were friendly, hard working and a very knowledgeable guide, we appreciated the snacks during the trek up to poon hill.
6. The farewell dinner was a lovely way to round off our short stay in Nepal as were the unexpected gifts on our departure.


We thoroughly enjoyed our trip, here are some suggestions we thought of for next time to help your company:

1. Inform people before they arrive of the visa costs and that you cannot pay in Nepalese rupees
2. Give the travellers a list of the accommodation names they will be staying in, this would be helpful when meeting contacts in each place.
3. The activities you said we were doing on the jungle safari were different to the ones that we actually did, this was not an issue for us but future clients may not be happy with this.

These were just some small things we thought of to help you next time, they had no effect on our enjoyment of the trip. We would happily recommend you to friends and family if we find time to return to Nepal for the Everest base camp would use your company again. We wish you luck for the future, with your new website and continued success of your company.

We will be thinking of you and your country in the tough times ahead.

Thank you once again
Henry and Darren

Dear Ambir,
Sorry for taking this long to email you, it has been quite busy ever since we came back from Nepal. How are things? Did you get more customers? What happened in the elections? Did your group win?

As I promised, see our little testimony so you can post it in your website.

- We visited Nepal in September, and as part of our trip decided to go on a short trek (3 days) from Sandurajal to Changunarayan stopping to sleep at Chisapanai and Nagarkpot. We booked this part of our trip with Custom Trek Nepal, they were very useful, kind and very well organized, offering different possibilities and routes based on what we wanted. During the Trek Ambir was our guide, he has a very good knowledge of the area and took care of us throughout the whole journey. Custom Trek Nepal provided for us all what we needed and we felt safe an on good hands all the time. Ambir met with us the day before of our trek for last minute details and also after our adventure had finished to give us advice on what else we could do and visit whilst in Nepal and Kathmandu. We would recommend anybody looking for a trekking company to contact Custom trek Nepal. Nepal is an incredible country, which I hope to return to and hopefully attempt the Everest base camp next time!



Now in Spanish (it I the same as above)

- Visitamos Nepal en Septiembre, como parte de nuestro viaje decidimos hacer un pequeño trek (3 días) desde Sadurajal hasta Changuranayan, parando para dormir en Chisapani y Nagarkot. Reservamos esta parte del viaje con Custom Trek Nepal, fueron muy útiles, amables y muy bien organizados, ofreciéndonos diferentes posibilidades y rutas en función de lo que queríamos. Durante el trek, Ambir fue nuestro guía, tiene un buen conocimiento del área y nos cuidó durante todo el trayecto. Custom Trek Nepal contaba con todo cuanto necesitamos durante el viaje y nos sentimos seguros y en buenas manos. Ambir vino el día antes para ultimar detalles y después para darnos consejos sobre que más hacer y visitar en Nepal y Katmandú. Recomendamos a todos los que estén buscando por una empresa de Trekking contactar con Custom Trek Nepal. Nepal es un país increíble, que espero poder volver a visitar e intentare el trekking the campamento base del Everest!

Gerson & Lorena
Hope you can post this in your website and attracts more people to contact you for the treks in Nepal! Thanks a lot for your time whilst were in Nepal and as I said in my testimony, hopefully we'll get to see you again, and this time we go up to the Everest base camp!

For the pictures, I had a problem with my laptop, (I'm trying to fix) and I can't access them, If I manage to fix it I'll send them to you, in the mean time you can use the ones in Facebook!

Kind regards
Gerson Chafer

To Custom Trek Nepal,
I want to apologize for not responding sooner. Things were hectic on our return with the backlog of work, Christmas and the holidays. Sonia and I can say that we were very satisfied with the service and attention we received while we were in Nepal. Without doubt, the highlight was the 12 days of trekking. The scenery was beautiful and so different than anything we'd ever seen. We especially enjoyed our time with Ambir, Lakshmi and Som. It isn't easy spending 12 days with anyone and our time with them went so well. Ambir especially, treated us and watched over us as if we were family. He was informative, entertaining and accommodating to our requests. We especially liked the little touches like the pillow cases and bed sheets. He always found us the best available accommodations. We really felt that Ambir was so proud to receive us as guests in his country.

We were less satisfied with Shree in Kathmandu. At the end of the trip there was some confusion about our stay in Nagarkot. According to what Shree told us, Sonia and I both understood that the night was to be paid by Custom Trek Nepal. However, on our last day before leaving Shree informed us that we had to pay. I think it was due to his age or attitude, but with Shree it sometimes felt like he saw us as an opportunity to make a quick buck. He also said that he was "in charge" of the non-trekking part of our trip. Otherwise, his guiding in and around Kathmandu was good

Overall, we would recommend Custom Trek Nepalto other traveler's heading to Nepal.
I would suggest that you clarify roles and responsibilities. According to the web site, Ambir is the Director. We think you have someone very special in Ambir Gurung. We've attached a photo of our trip.
I have one more comment, which in no way reflects on Custom Trek Nepal. It was our first time in Asia and we were not prepared for the amount of air & dirt pollution that we encountered in Kathmandu.
Thank you for being so patient with our response. Please fell free to contact us if you need any further explanations.

Roland Egger & Sonia Faoro
(514) 337-1443.

To Custom Trek Nepal
"We had the opportunity and luck to go trekking with Ambir in Nepal and felt in the best of hands. Nepal was and still is an adventurous country and being on a trek, where everything can happen, feels so much better, when you are trekking with people like Ambir and the hand-picked team behind him. We learned so much about Nepal, the animals and plant life and when some in our group became ill. Ambir managed to get them down, arranged for transport back to Kathmandu and meanwhile we continued the trek with the assistent guide. Even though Ambir had to make a distance equivalent to three days of trekking in one, he returned in the evening and still had energy to tell us new and interesting things about the area, that we were trekking in at that time. We felt in the best of hands and has kept our contact ever since.

In Danish: Vi fik mulighed og havde heldet a trekke med Ambir i Nepal. Vi foelte os i de bedste haender. Nepal var og er stadig et land fyldt med eventyr og naar man trekker derude, kan alt ske. De foeles saa meget bedre og trygt, naar man vandrer med folk som Ambir og det hold af haandplukkede folk bag ham. Vi laerte meget om Nepal, dyrelivet og plantelivet og da Soeren fra vores gruppe blev syg, fik Ambir ham baaret ned til en landsby, hvor en bil kunne tilkaldes fra Kathmandu, saa han kunne blive koert paa hospitalet. Samme dag fortsatte vi andre trekket og selvom Ambir skulle baade en dagsstraekning tilbage og to frem igen paa een og samme dag, saa gjorde han det og kom til lejren omkring aftensmads tid, hvor han stadig havde overskud til at fortaelle os om omraadet, hvor vi var paa det tidspunkt. Vi foelte os i de bedste haender og har holdt kontakten lige siden.

Take care!
Joachim
(+45) 32118577

What a wonderful EXPERIENCE THAT WAS!!!
Thank you for your brilliant organisation, which ensured that everything ran so smoothly and everyone was able to enjoy the experience to the full! THANK YOU for being such great company and making this wonderful adventure so enjoyable in every way! What memories we all have to treasure! I look forward to our reunion. Love and very best wishes to all,

Marry